DELIVERY INFO

🎂 The Bear Bakery Studio – Delivery & Self-Collection Terms

📍 Address:
The Bear Bakery Studio
Located in City Gate Mall
371 Beach Rd, B1-70 City Gate, Singapore 199597
📞 8789 9363
✉️ thebearbakerysg@gmail.com

🕒 Opening Hours

Tuesday – Sunday 10:30 AM – 8:30 PM
Monday Closed

Self-Collection: Available during opening hours
(Last self-collection time — 6pm)

Delivery Time-slot: 11am to 1pm. 2pm to 4pm. Delivery will be sent out at the start of the time slot and should reach your location within 2 the time-slot.

 

🚚 Island-Wide Delivery

We deliver island-wide throughout Singapore (except restricted zones).

💸 Delivery Fees

  • ✅ FREE delivery for orders $100 and above, or for special events. (automatically applied at checkout)

  • 🚗 $16 delivery fee for orders below $100

🕓 Delivery Time Slots
Each delivery slot is 2 hours long. Please choose your preferred slot at checkout.
For specific time requests, select Express Delivery at checkout.

⚠️ Restricted Zones & Additional Charges

Deliveries to the following areas incur an additional $10 surcharge:
Sentosa, Tuas, Jurong Island, Pulau Ubin, Keppel Shipyard, Benoi Sector, Airline Road, Neo Tiew Rd, Jalan Bahar and other restricted zones.

If you’re unsure whether your location is restricted, please contact us before ordering.

Fee Summary:

  • Orders below $100 + restricted area = $10 + $10 = $20 total

  • Orders above $100 + restricted area = $10 surcharge

⚡ Same-Day / Express Delivery

Need your cake urgently? We may be able to accommodate same-day or specific-time deliveries (subject to availability & traffic conditions).

  • Pre-order at least 30 minutes in advance

  • Express Delivery Fee: +$24

🎁 Self-Collection at City Gate

Pick up your orders directly from our studio at:
📍 The Bear Bakery Studio
371 Beach Rd, B1-70 City Gate, Singapore 199597

🚇 Nearest MRT: Nicoll Highway (Min 5-min walk)

Please show your order confirmation email upon collection.
🕓 Online orders collection only.

💳 Payment Methods

We currently accept:

  • Local Singapore-issued Debit & Credit Cards

  • PayNow / PayLah! via arrangement with our customer service team

For overseas transactions or payment issues, contact us at 📩 thebearbakerysg@gmail.com with a screenshot — we’ll assist as soon as possible.

🧁 Additional Notes

  • Ensure someone is available to receive your order during your chosen delivery slot.

  • Re-delivery fees apply if the recipient is unavailable.

  • All cakes are delivered chilled — please refrigerate immediately upon receipt.

  • Festive delivery slots fill quickly — order early to avoid disappointment 🎄