Terms and Conditions

TERMS AND CONDITIONS

Last Updated: October 24, 2025

1. Introduction

Welcome to The Bear Bakery ("we," "us," or "our"). By accessing our website at thebearbakery.co and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

2. Products and Services

We offer artisanal baked goods including log cakes, pizzas, and baking workshops. All product descriptions, images, and prices are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

3. Orders and Pricing

  • All prices are listed in Singapore Dollars (SGD)
  • Prices include applicable taxes unless otherwise stated
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received before order fulfillment
  • Custom orders and workshop bookings may require advance notice and deposits

4. Delivery and Collection

  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery or collection
  • You must inspect products upon receipt and notify us of any issues within 24 hours
  • Perishable items must be refrigerated immediately upon receipt

5. Cancellations and Refunds

  • Custom orders and workshop bookings may have specific cancellation policies
  • Cancellations must be made in writing
  • Refunds for cancelled orders will be processed according to our refund policy
  • We cannot accept returns of perishable food items unless defective

6. Product Quality

  • We take pride in our products and ensure they meet food safety standards
  • Due to the handmade nature of our products, slight variations may occur
  • Allergen information is provided where possible, but cross-contamination may occur

7. Limitation of Liability

To the maximum extent permitted by Singapore law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

8. Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

9. Contact Information

For questions about these Terms and Conditions, please contact us through our website.